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EXPERIENCE:

2/2009 - 1/2013

Industry: Telecommunications Services

Circuit Design/ CFA

Responsible for producing an accurate design layout record that applies a proficient understanding of the products and specifications offered by the company and the requested on a customer order meets the product criteria and delivery to the end user

•Interfaced with Access Service Request Writers, On-net Circuit Designers, Field Operations Technicians, Customer Service Managers and various management teams to ensure accurate and timely installation of both high-speed and low-speed data and voice services to the customer.•Verifying the customer information is accurate on the order and checking the online data resources, redirecting to, and interfacing with, appropriate departments for any necessary changes.•Maximized accurate and efficient Circuit Facility Assignments through thorough research of various legacy systems, as well as confirming circuit availability with vendors via phone, email and use of proprietary online systems.•Coordinated CFA verification,tag/locate and pre-wire activities with Field Operations via accepted Field Exception process.•Verified and Provided CFA assignment to Access Service Request Writers, resulting in accurate order submission to vendors.•Contacted the field to troubleshooting and resolve order discrepancies via phone, email or trouble ticket as well as appropriately placing detailed remarks in various legacy databases and systems.•Trained new teammates on systems and design for high-speed.

9/2004 - 2/2009

Industry: Telecommunications Services

Newtork Provisioner III/ Project Manager

Performed optimization of existing telecom services to enhance network operation and reliability. Coordinated projects with all carriers to meet timelines to conduct CFA rolls in a timely manner. Communicate to the customer the optimizing of the circuits

•Processed Access Service Requests for DS-1 through OCN level circuits with various carriers to achieve optimization.•Increased ASR processing throughput and accuracy for more timely and consistent coordination of rolls and installation of additional capacity.•Resolved issues and problems from internal/external customers or service providers to meet circuit test and acceptance requirements for on time performance of circuit roll activity/ installation. •Updated and maintained records, reports, and systems to track any order through provisioning process. •Communicate with several departments such as planning, design, field ops, and test and acceptance, to ensure target deadlines are achieved and circuits are rolled or activated according to schedule•Ensured projects were completed on time or ahead of schedule, managing escalation with service providers as needed. Adhered to metrics developed to determine how timely orders are processed. •Interpreted/organized/scheduled ordering processes and implementation time lines with suppliers to support project work activity that optimized cost and/or operations for existing and new access services.

10/1997 - 9/2004

Industry: Telecommunications Services

Manager Customer and Operations Services

Led team of eight and supported customers, vendors and internal organizations. Team consistently met or exceeded monthly revenue targets. Daily interacted to provide updated information to customers, resolve conflicts, issues and clarify misunderstandings

•Met with internal groups and customers to inform and negotiate acceptable outcomes•Kept employees informed with information affecting daily responsibilities•Provided and arranged for necessary tools and training to enable employee to perform jobs•Conducted annual reviews per procedures and recommended promotions and pay increases

EDUCATION:

8/1971 - 5/1973

Some College Coursework Completed

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